User Data Deletion Instructions
Last Updated: 21 August 2026 • Effective Date: 21 August 2026
1. Data Deletion Overview
In accordance with Meta/Facebook Developer Platform rules and international privacy regulations, PoweredbyAI Tech Limited (operator of the R3SOLVE software platform, registered at 211 Station Road, Harrow, HA1 2TP, United Kingdom) provides a transparent and accessible process for users and businesses to request the deletion of their personal data, account information, and connected Meta integration credentials.
2. How to Request Data Deletion (5-Step Process)
To initiate a formal request for data deletion associated with your R3SOLVE account or Meta integration, follow these steps:
Step 1: Submit Your Request via Email
Send an email to our privacy team at privacy@r3solve.ai with the subject line: Data Deletion Request.
Step 2: Provide Account Identification
Include your R3SOLVE registered business email address, company name, and (if applicable) your Meta Business Portfolio ID or WhatsApp Business Account (WABA) ID.
Step 3: Identity & Authorization Verification
Our privacy team will verify that the deletion request originates from an authorized account owner or designated business administrator to prevent unauthorized data removal.
Step 4: Data Processing & Removal
Once verified, R3SOLVE will permanently delete your stored Meta access tokens, WhatsApp credentials, user profile records, and conversation metadata from our active databases within 30 days.
Step 5: Written Confirmation
You will receive a formal email confirmation containing your request reference number once the deletion process is complete.
3. Revoking Meta/Facebook App Permissions
You can also revoke R3SOLVE's access to your Facebook or Meta Business Account directly through Facebook settings at any time:
- Log in to your Facebook / Meta Business account.
- Go to Settings & Privacy → Settings → Business Integrations (or Business Apps).
- Find R3SOLVE in the app list.
- Click Remove / Revoke Access.
Note: Revoking Facebook app permissions immediately disables message syncing. To permanently erase previously synced records from R3SOLVE storage, please complete the email deletion request in Section 2.
4. Legal & Accounting Exceptions
Certain financial, invoice, or audit transaction records may be retained for statutory periods as mandated by applicable UK accounting laws, tax regulations, or active legal proceedings.
5. Contact Us
If you have any questions regarding data deletion or privacy rights, please contact our team:
Product / Brand: R3SOLVE
Operating Company: PoweredbyAI Tech Limited
Registered Address: 211 Station Road, Harrow, HA1 2TP, United Kingdom
Website: https://r3solve.ai
Privacy Email: privacy@r3solve.ai