Privacy Policy

1. Overview & Introduction

R3SOLVE ("R3SOLVE", "we", "us", or "our") is an omnichannel customer communication software platform developed, operated, and maintained by PoweredbyAI Tech Limited, a company incorporated in the United Kingdom with registered address at 211 Station Road, Harrow, HA1 2TP, United Kingdom.

This Privacy Policy explains how PoweredbyAI Tech Limited collects, uses, stores, and safeguards information when you access the R3SOLVE platform, website (https://r3solve.ai), or integrate third-party messaging channels such as Meta/Facebook services.

2. Information We Collect

We collect information necessary to provide and operate our customer communication service:

• Account & Business Information: Name, business email address, company profile, user role, and billing details provided during registration.
• Meta & WhatsApp Integration Identifiers: When authorized via Meta Embedded Signup or Facebook Login for Business, we store business portfolio identifiers, WhatsApp Business Account (WABA) IDs, Phone Number IDs, display names, and authorization tokens required to send and receive messages.
• Messaging & Interaction Data: Customer message text, media attachments (images, audio recordings, documents), timestamps, message delivery statuses, and conversation metadata transmitted through connected channels.
• Technical & Log Data: IP addresses, browser types, device information, and session access timestamps collected for operational diagnostics and security monitoring.

3. How We Use Information

We process collected information strictly for the following purposes:

• To provide, operate, maintain, and deliver our omnichannel chat inbox services.
• To route and deliver inbound and outbound messages across authorized messaging platforms (including WhatsApp Business Cloud API).
• To provide real-time notification alerts, team collaboration features, and workflow automations within your organization.
• To authenticate users, enforce role-based access control, and protect account security.
• To comply with applicable legal obligations and enforce our Terms of Service.

4. Meta & Third-Party Services

R3SOLVE integrates with Meta Platforms, Inc. services via Meta Cloud API and Facebook Login for Business. By authorizing Meta integrations, you acknowledge that customer communication transmitted via WhatsApp or Facebook Messenger is processed according to Meta's Terms of Service and Privacy Policies.

We do not sell, rent, or trade customer messaging data or Meta authorization tokens to third parties or data brokers.

5. Data Security & Retention

We employ industry-standard security measures—including encrypted transmission (HTTPS/TLS) and encrypted storage for sensitive authorization tokens (AES-256)—to safeguard customer data against unauthorized access, loss, or disclosure.

Data is retained for the active duration of your business account subscription or as required to comply with statutory legal, accounting, and security obligations.

6. Your Rights & Data Deletion Requests

You have the right to access, update, or request the deletion of your account data and Meta authorization records stored within R3SOLVE.

For step-by-step instructions on requesting account or Meta integration data removal, please consult our dedicated User Data Deletion Instructions.

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect technological, legal, or operational developments. Any revisions will be published on this page with an updated effective date.