Messages and voice calls.
Connected in one workspace.
When text is not enough, transition to direct voice calling. R3SOLVE WebRTC voice calling enables website call requests, agent ringing, two-way audio, and call logs within your chat workspace.
Built for customer support, sales, and operations teams. Factual product architecture.
R3SOLVE WebRTC Voice Calling Interface
"Customer Inquiry: Requesting details on Integrated Website & WebRTC Voice Callingenterprise features, setup, and team routing."
"R3SOLVE verified customer profile in Customer 360 drawer, loaded historical notes, and suggested targeted response."
Live Workspace Controls
- Realtime Socket.IO Sync Enabled
- Customer 360 Side Panel Open
- Team Assignment Active
Key Benefits of R3SOLVE WebRTC Voice Calling
Factual, product-driven advantages designed to streamline team communication and boost customer conversion.
Direct website call requests
Allow customers to request voice calls directly from your website chat widget with one click.
Multi-agent ringing & atomic claim
Route incoming calls to available agents simultaneously; the first agent to answer claims the call.
WebRTC audio pipeline
Browser-based peer connection with clear microphone controls, mute/unmute, and call timer.
Call log context & timeline
Record call durations and call events directly inside the customer's chat thread timeline.
Everything your team needs for WebRTC Voice Calling
Explore the specific capabilities engineered into R3SOLVE for high-efficiency messaging and collaboration.
Website Call Request Trigger
Customers can request an immediate voice call directly from the embedded Live Chat widget.
Multi-Agent Ringing Routing
Rings available agents concurrently with clear visual call notification and audio ringtone.
First-Agent Atomic Claim
Atomic state handling ensures when one agent answers, ringtone dismisses for other agents cleanly.
WebRTC Browser Audio Pipeline
Secure, high-quality audio streaming directly between browser clients using WebRTC signaling.
In-Call Controls & Timer
Mute/unmute microphone toggles, active duration timer, and clean end-call teardown.
Call History & Event Logging
Logs answered calls, missed calls, and duration timestamps into the customer conversation history.
Fresh Peer Connection Cleanup
Ensures peer connections and audio tracks are properly closed on call termination to prevent memory leaks.
Integrated Customer Context
Agent sees Customer 360 tags and notes while conducting the voice call.
How Voice Calling Works in R3SOLVE
Step-by-step workflow of how customer requests are received, routed, and resolved.
Customer requests a website call
Customer clicks the Call Request button inside the embedded website widget.
Multi-agent ring notification
R3SOLVE triggers an incoming call popup and ringtone for available online agents.
First agent claims the call
An agent clicks Accept; other agents' popups dismiss cleanly while establishing WebRTC peer connection.
Two-way WebRTC conversation
Agent and customer speak directly in-browser with live call timer and mute controls.
Call event logged in timeline
Call duration and status are saved directly into the customer's shared inbox thread.
Built for Real Customer Conversations
Tailored for support, sales, and operations teams handling high conversation volumes.
High-Touch Technical Support
Escalate complex troubleshooting chats to a voice call to guide customers step-by-step.
Enterprise Sales Consultations
Connect qualified website leads instantly with sales representatives for live discovery calls.
Urgent VIP Escalations
Allow high-priority VIP accounts to reach live support agents via direct call request.
Consulting & Advisory Services
Conduct scheduled or on-demand advisory calls without leaving the R3SOLVE platform.
Keep Call Activity Connected to the Conversation
How voice calling integrates seamlessly into customer timeline history.
Website Call Requested
TechCorp Global requests a voice call via Live Chat widget: 'Need quick verbal verification on custom setup.'
Multi-Agent Ringing & Claim
Incoming call popup rings active support agents; Agent 1 accepts call, establishing WebRTC audio link.
Call Completion & Timeline Logging
Agent conducts 4-minute call, resolves question, ends call, and system logs 'Voice Call: 4m 12s' in thread.
Works Even Better With
Combine R3SOLVE features to create a complete omnichannel workspace.
Frequently Asked Questions
Clear answers regarding R3SOLVE WebRTC Voice Calling setup, capabilities, and workflow.
Connect messages and voice calls in one place
Upgrade your web customer experience with integrated WebRTC voice calling and chat.